Our Customer Service is a Head Above the Rest!
Located in the heart of the Midwest with clients all across the nation, your Vertical Software support team understands the need for timely support during busy planting and harvesting seasons. Personal attention to detail is what you will get with our products. Our support team is staffed by people that have owned or operated businesses just like yours. We are dedicated to providing customers with high-quality accounting and management products backed by superior support and services. Our clients have access to assistance through a variety of tools designed to meet their specific needs.
A key factor in our ability to set industry standards for friendly efficient response is the company’s commitment to support. Our staff is ready to assist clients, handling a variety of hardware and software questions using the latest in technology and information available. By using the Internet, our staff can be on-line with clients instantly. The technician can then operate the client’s computer software, help with questions, or provide additional training. We offer a fully staffed team. Our phones are answered by real people. 90% of callers will be able to speak to the technician of their choice immediately, no long wait for a return call. We also offer after hour emergency support. That’s right! You can get help on Saturdays or Sundays “in an emergency”!
Our technicians will support your computers, printers, networks, routers as well as your software. Get a real support team, not excuses. Here are just a few advantages of our support package.
- Flat Rates-Never any per minute billing
- Customer Driven Updates
- Remote PC Control
- Grain Accounting
- References available upon request